5-22-2007
Citizens Expansion of Workers Comp Classes
Citizens Enhances Small Commercial Workers’ Compensation Product—Helps its Agent Partners Write Total AccountsHOWELL, MI (May 9, 2007) – Citizens Insurance Company of America today announced it has broadened its appetite for commercial workers’ compensation risks, demonstrating a continued commitment to offering agent partners a total account solution for small commercial businesses.
Citizens Insurance Company of America is part of The Hanover Insurance Group, Inc. (NYSE: THG).
Through enhanced underwriting and technology, 80 percent of the company’s Avenues™ small commercial business classes are considered highly desirable and available for straight-though processing, making it easier than ever for agents to write business with Citizens Insurance. The move is in direct response to agent partners’ who want to use low hazard, small workers’ compensation to round out accounts.
At the same time, Citizens Insurance has made significant investments to improve ease-of-use for agents through a user-friendly point-of-sale system, which allows agents to quote workers’ compensation policies online. Further, the company’s enhanced claims services are designed to ensure successful management and resolution of workers’ compensation claims while assuring quality medical treatment. These claims services include:
 Access to a 24-hour claims reporting hotline
 Prompt contact with the injured employee, employer and doctor (within 24 hours of a claim)
 Specialized claims adjusters
 Nurse case management
 Established medical networks
 A comprehensive pharmacy program
 A return-to-work program
We broadened our appetite for small workers’ compensation as yet another way to help our agent partners round out accounts and grow their businesses,” said Scott Shader, commercial lines chief operations officer and vice president of small commercial at The Hanover. “In addition, our significant investments in technology and services to support the workers’ compensation product will make it easier and more efficient for agents to do business with us.”
Citizens also offers valuable workers’ compensation loss control services including an online “Policyholder Education Safety Series,” which highlights key issues such as establishing safe work rules and regulations, the role of a supervisor and safety committees.
“Many small businesses find workers’ compensation to be a challenge to manage,” said Shader. “Our strong loss control program empowers and educates employers in a way that will help them to avoid such claims altogether.”
About Citizens
Citizens Insurance Company of America, headquartered in Howell, Michigan, is part of The Hanover Insurance Group, Inc. (NYSE: THG). The Hanover, based in Worcester, Mass., is the holding company for a group of insurers that includes Citizens Insurance, The Hanover Insurance Company, also based in Worcester, and their affiliates. The Hanover offers a wide range of property and casualty products and services to individuals, families and businesses through an extensive network of independent agents, and has been meeting its obligations to its agent among the top 35 property and casualty insurers in the United States.partners and their customers for more than 150 years.
Back